These terms and conditions apply to the use of The Hospital for Tropical Diseases website and Online Shop (www.thehtd.org).

The Hospital for Tropical Diseases website and Online Shop is run in partnership with Scotmas Ltd (the Partners). Our Partners maintain the website on our behalf and are responsible for fulfilling online orders.

Please read through these terms and conditions and if you do not agree with them do not use this website. If you do access the website, and/or place an order, by doing so you agree to be bound by the terms and conditions as set out below.

All orders must be placed online through the website using the shopping basket facility provided. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.

All products on this website are priced in pounds sterling and include VAT at 17.5% if applicable.

Payment must be made by credit/debit cards through PayPal (cards accepted - VISA, Master Card, Switch, Delta, Electron, AMEX, Maestro, Eurocard and Solo). We are unable to accept cheques, cash, or postal orders through the website. Orders will only be processed if you provide the cardholder's name as it is shown on the card together with the address and postcode that appears on the card statement. No responsibility can be taken by The Hospital for Tropical Diseases or their Partners for incorrect or incomplete details submitted on the website.

Card fraud is illegal and perpetrators will be prosecuted.

Goods are delivered by first class Royal Mail, and are normally dispatched within 5 working days following receipt of your order. The maximum period for delivery is 30 days unless specifically agreed with you separately. Next working day delivery is possible for orders placed before 2pm on weekdays (excluding bank holidays). Next day deliveries are made using our chosen carrier and incur an additional charge as detailed in the Delivery section of this website. If your order hasn't arrived within 30 days please contact Customer Services using the website contact details, or by telephoning The Hospital for Tropical Diseases Online Shop administration on 01573 226901 quoting your order reference number.

It is our aim to maintain stock of all items shown on the website. If any item you have chosen is unavailable you will be contacted via e-mail or telephone and given the choice to select an alternative product, or to wait until the items are available for dispatch. If you have ordered a number of products and one or more of these is out of stock, your delivery note will indicate a part order and goods marked ‘To Follow’ will be forwarded automatically as soon as they are available.

Goods can be returned for a full refund (including delivery charge) within 7 days after receiving the goods if they are faulty or if the wrong item has been dispatched. In this event please contact Customer Services using the website contact details for a return of goods authorisation code before returning items to:

Items must be unused, unopened and in their original packaging and must be accompanied by the original delivery note. Refunds (including delivery charge) will be made to the card which you originally used for the purchase.

Nothing in these conditions affects your statutory rights as a consumer.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.

To cancel this contract, please pack the relevant item securely, attach your delivery slip and send it to us so that we receive it within 7 working days after the day of the date that the item was delivered to you.

For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect an item from you to return to us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item, less a handling charge of 20%.

Nothing in these conditions affects your statutory rights as a consumer.

Outdoor activities can be hazardous. The selection and use of suitable equipment and travel products for particular tasks and climate conditions does require skill. In the interests of your safety and the safety of others, you should ensure that you are properly equipped and trained in the use of equipment and travel products. You should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a person who is suitably qualified before purchasing your equipment or travel products. Once purchased, the equipment or travel products should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained.

Nothing in this notice affects your statutory rights.

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services using the website contact details. Alternatively, you may telephone Customer Services on 01573 226901, between 9am and 5pm, Monday to Friday.

We aim to acknowledge any complaint made through the website by email within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be directed to Customer Services using the website contact details.

The Hospital for Tropical Diseases and Partners is the sole owner of the information collected on this website. The Hospital for Tropical Diseases and Partners will not give your personal information to any secondary organisations or use it for any purposes other than those stated in these terms and conditions.

To place an order we request contact information for order fulfillment and customer services purposes (such as name, email address, delivery address and telephone number). The information that we collect may be used to contact you in case of difficulty in processing an order or to investigate customer services issues. The Healthy Travel Shop takes precautions to protect users' information. The servers on which we collect and store personal information are kept in a secure environment.

Financial information (such as credit card number and expiry date) is collected and held securely by PayPal (www.paypal.com) on our behalf. This information is used for billing purposes and to fulfill customers' orders. No financial information is stored on our servers.

You may be asked whether you would like to opt in to receive further information from The Hospital for Tropical Diseases Online Shop in the form of an email newsletter. This requires contact information such as name and email address to be retained by us for this purpose. Users who no longer wish to receive further information may unsubscribe to opt-out of receiving these communications by contacting Customer Services using the website contact form.

This Website may contain links to other websites with their own privacy policies, The Hospital for Tropical Diseases and Partners is not responsible for the privacy policies of these websites.

You will be notified of any changes to our privacy policy both on the website and by e-mail. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

The Hospital for Tropical Diseases and Partners do not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

The Hospital for Tropical Diseases and Partners make no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

The Hospital for Tropical Diseases and Partners excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by The Hospital for Tropical Diseases and Partners.

The Hospital for Tropical Diseases and Partners is not responsible for the content of websites that are referenced or linked to from this website.

Unless otherwise specified, the copyright in the contents of all the pages in this website are owned or licensed to The Hospital for Tropical Diseases and Partners, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of The Hospital for Tropical Diseases and Partners, except when this occurs incidentally while using the site for private and non-commercial use.

The Courts of Scotland shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of, or in connection with this website and its use, and these terms and conditions.